Frequently Asked Questions

Looking for more information about life at The Collins apartments? From leasing questions to pet policies and amenities, we have the answers you need. Browse our FAQs below to learn all about our apartments in Richardson, TX, and if you don’t see what you’re looking for, feel free to reach out — we’re happy to help!

GOT QUESTIONS?

Tours and Visits

  • How do I tour an apartment and check out the community?

    You can schedule a tour on our website or contact our team by phone or text. We offer both in-person and virtual tours to make it easy for you to explore our apartments in Richardson, whichever way works best for you.

GOT QUESTIONS?

Application and Leasing

  • How do I apply for an apartment in your complex?

    Applying is easy—just register on our Applicants portal and complete the online form for your preferred floor plan.

  • What documents do I need to provide for the application process?

    You'll need to provide a valid form of ID and your Social Security number as part of the application.

  • What are the income requirements to qualify for an apartment?

    Applicants must have a gross monthly income of at least 3 times the rent. Guarantors, if needed, must show a monthly income of at least 5 times the rent.

  • What is the lease term for the apartments?

    Lease terms range from 6 to 18 months, depending on availability and your preferences.

  • Can I sublease my apartment?

    For the comfort and security of our community, subleasing is not permitted at The Collins.

  • Is renter's insurance required?

    Yes, all residents are required to carry renters’ insurance throughout the lease term.

  • How do I renew my lease?

    Lease renewals can be completed easily through your RentCafe Resident Portal.

  • Does The Collins offer affordable housing options?

    At this time, The Collins does not participate in affordable housing programs.

GOT QUESTIONS?

Move-In and Move-Out Support

  • Are there move-in or application fees?

    Yes, there is a $75 application fee and a $250 administrative fee. A refundable security deposit is also required and varies by floor plan.

  • Are there services to help with the move-in process?

    Absolutely! Our friendly team is here to support you every step of the way, from paperwork to move-in day. Just let us know how we can help make your transition smooth.

  • Are there any restrictions on decorating or modifying the apartment?

    You’re welcome to decorate your apartment to make it feel like home! However, structural modifications or permanent changes are not allowed.

  • What happens if I need to break my lease?

    If you need to end your lease early, a 60-day written notice is required. You’ll also be responsible for a termination fee and a reletting fee.

  • How much notice is required before moving out?

    We require 60 days' written notice prior to your planned move-out date.

  • What is the process for moving out?

    Before moving out, you’ll need to complete a move-out form, return all keys, and provide a forwarding address. You may also schedule a walk-through if you’d like to be present during the inspection.

  • How long does it typically take to receive the security deposit refund?

    Security deposit refunds are typically processed within 2–3 weeks after move-out, subject to any applicable deductions.

GOT QUESTIONS?

Fees and Payments

  • How much is the security deposit, and when is it due?

    Security deposits vary by floor plan and are due at lease signing:

    • 1 Bedroom: $150–$300
    • 2 Bedroom: $250–$500
    • 3 Bedroom: $350–$700

  • Are utilities included in the rent?

    No, utilities are billed separately and are not included in your monthly rent.

  • Which Wi-Fi providers can I use?

    Residents typically choose between Spectrum and AT&T for internet service.

  • How can I pay my rent?

    You can pay rent through the Resident Portal or use the BILT Rewards platform, which also lets you earn points on rent payments.

  • Are there other fees, such as monthly amenity or technology fees?

    Yes, there is a $35 monthly fee for valet trash service and a $15 monthly amenity fee.

GOT QUESTIONS?

Parking

  • Is parking available? What kind is offered?

    Yes, residents of our Richardson apartments have access to open parking throughout the community. Carports and private garages are also available for added convenience.

  • Is there an additional parking fee?

    Open parking is free. If you choose a carport or garage, an additional monthly fee will apply.

  • Are there any restrictions on overnight guests?

    Overnight guests are welcome for up to 5 consecutive days. Residents may request up to 3 visitor parking passes per month; additional guest parking may require a paid option.

  • Are there EV charging stations available?

    Not at this time, but we’re always exploring ways to improve our amenities and services.

GOT QUESTIONS?

Maintenance and Requests

  • How do I submit maintenance requests?

    You can submit maintenance requests quickly and easily through the Resident Portal.

  • How quickly are maintenance issues addressed?

    Most routine maintenance requests are handled within 24 to 48 hours. Our team works hard to ensure your home stays comfortable and well-maintained.

GOT QUESTIONS?

Pets

  • Do you allow pets in the apartments?

    Yes! The Collins apartments in Richardson, TX, is a pet-friendly community that welcomes your furry companions.

  • Is there a pet deposit or a monthly pet fee?

    There’s a one-time, non-refundable pet fee of $400 per pet, and a monthly pet rent of $25 per pet.

  • What is the pet policy for specific breeds or sizes?

    Certain breeds are restricted to help ensure a safe and comfortable environment for everyone. For full details, please review our pet policy or contact our team.

  • What on-site amenities do you offer to accommodate pets?

    We offer a private dog park for off-leash fun, and a dog wash station is coming soon. You'll also find pet-friendly green spaces throughout the community.

GOT QUESTIONS?

Amenities and Facilities

  • What amenities are available in the complex?

    Residents enjoy access to a resort-style pool, outdoor grills, a clubhouse, a 24/7 fitness center, package lockers, a scenic pond with a gazebo, and a dedicated dog park.

  • Are there laundry facilities in the complex?

    Yes, though they are being phased out as renovations continue. In-home washer and dryer connections are included in all new leases and renewals.

  • Is there bike storage available on the property?

    No, we do not currently offer bike storage.

  • Do the apartments have high-speed internet access?

    Yes, all apartments are wired for high-speed internet through local providers like Spectrum and AT&T.

  • How does package delivery work?

    Packages are delivered securely through our Parcel Pending lockers or to your personal mailbox.

  • What floor plans are available at The Collins?

    We offer a variety of layouts, including:

    • 1 Bedroom: 1x1A, 1x1B
    • 2 Bedroom: 2x2A, 2x2B
    • 3 Bedroom: 3x2

  • Do you offer virtual tours of the apartments?

    Yes, virtual tours are available on our website—perfect for previewing your future home from anywhere.

  • Are furnished apartments available?

    No, we currently offer unfurnished apartments only.

  • Are there any community events or activities organized?

    Yes! We host resident events throughout the year to help you feel more connected and at home.

  • Are there quiet hours in the community?

    Yes, quiet hours begin at 10:00 PM to ensure a peaceful environment for everyone.

  • How do I report a noise complaint?

    You can contact our office by phone, email, or in person. We’re here to help maintain a comfortable living experience for all residents.

GOT QUESTIONS?

Location and Policies

  • What nearby schools or childcare facilities are available?

    Richland Elementary is located nearby, and there are several childcare providers and educational resources within a short drive of the community.

  • Where is The Collins located, and what transportation options are available nearby?

    The Collins Apartments is conveniently located on Buckingham Road in Richardson, TX—just minutes from I-635 and Highway 75. We’re also less than two miles from the Spring Valley DART station, with nearby bus stops and easy access to rideshare services like Uber and Lyft.

  • What is your smoking policy?

    The Collins is a non-smoking community. This helps maintain a clean, healthy, and comfortable environment for all residents.

Still Have Questions? Contact Us Today!

If you didn’t find what you’re looking for here, our team is always happy to help. Call or text us at (866) 344-1153, or fill out our online contact form to get in touch. We look forward to welcoming you home to The Collins!